Accessibility

The Santander Arena and Santander Performing Arts Center in Reading, Pennsylvania, have partnered with KultureCity to enhance accessibility for individuals with sensory needs. KultureCity is a nonprofit organization dedicated to promoting sensory inclusion by training venues and providing resources to accommodate guests with sensory processing challenges. This collaboration aims to create a more inclusive environment, ensuring that all patrons can enjoy events comfortably.

Sensory bags containing KCVIP badges, fidget tools, noise canceling headphones and other resources are available at the Guest Services desk. Guests can check out a sensory bag for free by leaving their ID. Sensory bags at the Santander Performing Arts Center are available at the box office window.

Weighted lap pads are also available upon request (at no cost by leaving ID)

Guests with sensory needs can visit the KultureCity app for more information about what to expect upon arrival at the Santander Arena or Santander Performing Arts Center.

All accessible tickets are available for purchase on www.ticketmaster.com as well as sold at our Box Office located at the Santander Arena on 700 Penn Street.

When purchasing accessible seating on Ticketmaster, click the ADA icon at the top and it will show you all the accessible seating available for the event you would like to purchase.

For the Arena the main entrance is ADA accessible, located at 700 Penn Street, there is a ramp for easy access and an elevator in the lobby for access to the 100 level as well as the 300 suite level. If you have a 100 level accessible ticket you can also use the entrance located at the 8th and Cherry Street end of the building. For ADA seating located in the floor seating, patrons must use the elevator located behind section 114. From there, event staff will assist you to your seating. Both public elevators can be used to reach ADA seating located on the 300 suite level.

For the Performing Arts Center the main entrance located at 136 N. 6th Street has a ramp for accessibility and an elevator in the main lobby to gain access to the balcony level. The balcony level seating is not wheelchair accessible. Please contact the Box Office if you purchased balcony seating and require the use of a wheelchair.

Assistive Listening Devices amplify and clarify the sound onstage. The receiver may be used in any seat at any performance (Arena & Performing Arts Center) or may be used from the WaveCAST Receiver Mobile App which can be downloaded to your mobile phone.  There is no charge to use a receiver. They are distributed on a first-come, first-served basis from the Box Office, located near the main lobby.

Sign language interpreters are available upon request. Interpreter requests typically require to be requested at least two weeks in advance but are suggest to be requested as soon in advance as possible. Please make sure to contact the venue to request an interpreter at info@santander-arena.com.

The Santander Arena welcomes patrons who require the use of certified service dogs.

At the Arena all of the 100 level and 300 suite level restrooms have ADA accessibility.

At the Performing Arts Center there is one ADA uni-sex restroom located in the main lobby near the entrance to the orchestra level of the theater. There is an elevator in the main lobby that can be used to go to the lower level of the building where restrooms are located.

To request other accommodations, please contact the Santander Box Office, 610-898-7229 or info@santander-arena.com.

If you have any other questions or suggestions on how we can make your visit more comfortable, we invite you to contact us!